SHIPPING POLICY

SHIPPING INFORMATION

At SIGN EAU, we are committed to delivering your order safely and efficiently.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

United Arab Emirates (UAE)

• Standard Delivery: 1–3 business days

GCC Countries

• Standard Delivery: 3–7 business days

International Shipping

• Standard Delivery: 5–14 business days depending on the destination country and customs clearance procedures.

Please note that delivery times are estimates and may vary during peak seasons, promotional periods, or due to unforeseen circumstances.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor the status of your shipment.

Customs & Duties

For international orders, customs duties, taxes, and import fees may apply according to the regulations of the destination country. These charges are the responsibility of the customer.

Delivery Issues

Please ensure that all shipping information provided is accurate. SIGN EAU is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

If your package arrives damaged or if you experience any delivery issues, please contact us within 48 hours of receiving your order.

Lost Packages

If a shipment is confirmed lost by the courier, we will arrange a replacement shipment or issue a refund after completing the carrier's investigation process.

Contact Us

For any shipping-related inquiries, please contact us through our customer support channels available on our website.

SIGN EAU reserves the right to update this Shipping Policy at any time without prior notice.